Human-Centred AI: Building Trust in an Automated World

RESEARCH BRIEF

Human-Centred AI: Building Trust in an Automated WorldArtificial intelligence is transforming how organisations make decisions, deliver services and interact with people.

This research brief explores how institutions can adopt AI while maintaining human oversight, transparency and public trust.

KEY QUESTIONS

How can organisations introduce AI responsibly?

What role should human judgement play in automated decision-making?How can institutions build public trust around emerging technologies?

KEY INSIGHTS

Responsible AI requires more than technical innovation. It also requires strong institutions, clear accountability and meaningful engagement with the people affected by automated systems.Human-centred approaches can help organisations balance technological opportunity with social responsibility.

The future of AI should be shaped not only by what technology can do, but also by how it affects people, institutions and society.Global Futures Institute will continue to explore practical approaches to responsible and inclusive innovation.

CONCLUSION

Research & Publications

Global Futures Institute

2026